Customer Experience for claim payment

Below is a recording of the customer experience on getting a claim paid.   The entire experience takes less than a minute!

Process Steps


Insurer passes claim data via API, FTP or UI to DISBURSECLOUD where an automated email is sent to claimant to choose the method they want to be paid 


Claimant chooses between:

  • ACH (2-3 days for Payment)
  • Mailed Check (longest wait time)
  • Virtual Debit (Immediate Spend with Virtual Card)
  • Instant Deposit (deposit immediately to bank account)

That's it! Claimant has been paid and is happy!