Category: <span>Customer Satisfaction</span>

Customer Satisfaction

The Impact of Artificial Intelligence and Machine Learning on Insurance

The Big Buzzwords to know in 2023: AI and ML Artificial Intelligence (AI) is the broader field that aims to create intelligent machines capable of…

Jun 22, 2023 · 3 min read · Skip Gilleland

Customer Satisfaction

Why Insureds switch companies after a claim

The Issue: The insurance claims process is a critical factor in customer satisfaction and retention. Many customers switch insurance companies after a claim, either due…

May 19, 2023 · 2 min read · Skip Gilleland